Refund Policy

Refund, Return, and Cancellation Policy

At Creative Knot, our goal is to deliver high-quality digital marketing, website development, graphic design, UI/UX design, illustration, and creative services tailored to our clients’ unique requirements. We understand that, in certain situations, clients may wish to request a refund or cancel a project. To ensure transparency, fairness, and mutual understanding, we have established the following Refund, Return, and Cancellation Policy.

1. Refund Policy

1.1 Eligibility for Refund

• Clients may request a refund if they are dissatisfied with our services and provide valid reasons along with relevant supporting information.
• Refund requests may be considered if Creative Knot fails to deliver the agreed services or project deliverables as defined in the approved project scope.
• Refund eligibility will be evaluated based on the amount of work completed, resources allocated, project milestones achieved, and the terms agreed upon before the project commenced.
• Refunds are generally not applicable for completed, approved, or delivered work, including but not limited to SEO services, digital marketing campaigns, website development, graphic design, UI/UX design, illustrations, branding, or other digital services.

1.2 How to Request a Refund

• Clients may initiate a refund request by contacting the Creative Knot support team through our official email address or the Contact page on our website.
• Please include your project details, reason for the refund request, and any supporting documents or information that may help us review your request.

1.3 Refund Processing

• Once a valid refund request is received, our team will carefully review the project and investigate the concerns raised.
• If the refund request is approved, the refund will be processed within 7–15 business days.
• Refunds will normally be issued through the original payment method used during the transaction.
• Any applicable payment gateway fees, bank charges, taxes, or transaction costs may be deducted from the refundable amount where applicable.

2. Return Policy

Creative Knot exclusively provides digital services and digital deliverables. Therefore, we do not sell physical products and do not offer returns in the traditional sense.

If you experience any issues with a delivered service or digital asset—including website files, design files, illustrations, branding materials, or other creative work—we encourage you to contact us promptly.

Our team will review the issue and make every reasonable effort to:

• Correct any genuine errors.
• Provide revisions within the agreed project scope.
• Offer an appropriate solution whenever possible.

3. Cancellation Policy

3.1 Project Cancellation

• Clients have the right to request the cancellation of a project or service.
• Cancellation requests must be submitted through our official communication channels or via the Contact page on our website.
• Please include the relevant project or service details when submitting your cancellation request.

3.2 Cancellation Timeline

• Cancellation requests should preferably be submitted within 2 days of the project start date.
• If substantial work has already been completed before the cancellation request is received, Creative Knot reserves the right to charge for the completed work, time invested, resources utilized, and any third-party costs incurred.
• Cancellation requests received after this period will be reviewed based on the project’s progress and the agreed contractual terms.

Important Information

Before confirming any project or making a payment, we encourage all clients to carefully review the proposed scope of work, project timeline, deliverables, pricing, and service terms. This helps ensure that our services fully align with your business objectives and expectations.

Our commitment is to provide a transparent, professional, and client-focused experience while delivering high-quality creative and digital solutions.

Contact Us

If you have any questions or require clarification regarding our Refund, Return, and Cancellation Policy, please contact the Creative Knot team through our official communication channels or visit the Contact page on our website.

Creative Knot – Creativity Meets Digital Growth.